Email classification
From implementation to custom development, we provide comprehensive ERPNext services that transform businesses across 25+ countries with 500+ successful deployments.
Overview
Email Classification is an AI-driven workflow that automates the handling of incoming inquiries. Deep ERPNext integration classifies intent, extracts contact and inquiry details, and automatically creates or updates leads and contacts—eliminating manual sorting and data entry so sales and support can focus on high-value work.
Workflow Details
From inbox to ERPNext—fully automated, accurate, and auditable.
Incoming Email Scanning
Real-time
AI intercepts and analyzes every incoming inquiry email, including content, metadata, and attachments.
Key Activities:
Intent Classification
Milliseconds
NLP models classify emails into categories like sales, support, general, or spam for auto-routing.
Key Activities:
Data Extraction
Instant
Automatically extracts sender, phone, company, address, and inquiry details into structured fields.
Key Activities:
ERP Record Verification
Instant
Cross-references extracted details with ERPNext to avoid duplicates and maintain data integrity.
Key Activities:
Auto Lead Creation
Real-time
Automatically creates a new lead when no matching record is found, ensuring zero missed opportunities.
Key Activities:
Structured Data Storage
Continuous
Stores contacts, addresses, and inquiry details with proper field mapping for reporting and follow-ups.
Key Activities:
Key Features
Purpose-built for high-volume inboxes that demand accuracy, speed, and end-to-end ERPNext sync.
AI-Powered Email Reading
Understands full email context, including attachments and headers, not just keywords.
Smart Intent Classification
Multi-label classification with priority and routing that improves over time.
Automated Data Capture
Extracts names, phones, companies, addresses, and inquiry details reliably.
ERPNext Integration
Real-time updates to leads, contacts, and pipeline objects keep teams in sync.
Adaptive Learning
Learns from user feedback and corrections to master industry terminology.
End-to-End Automation
Runs unattended from email receipt to lead creation with audit logs and alerts.
Benefits
What your team gains on day one.
Saves Time & Resources
Cuts manual sorting and data entry—respond faster with less effort.
Improves Accuracy
AI reduces human error and duplicate records in your CRM.
Accelerates Lead Response
Leads are generated immediately, enabling rapid engagement.
Improves Lead Management
Structured data drives better segmentation, reporting, and campaigns.
Enhances Sales Productivity
Free your team to focus on nurturing and closing deals.
Scalability
Designed to handle high email volumes without performance loss.
