Whatsapp Privacy Policy

Privacy Policy

We care about protecting the personal information of our customers and visitors who use our website www.finbyz.tech, our products or services (collectively, our "Users"). This Privacy Policy governs the manner in which Finbyz Tech collects, uses, shares, maintains and discloses information collected from users (each, a "User", you ) of the https://www.finbyz.tech/privacy-policy website ("Site"). This privacy policy applies to the Site and all products and services offered by Finbyz Tech. In this policy, "we", "us" and "our" referred to Finbyz Tech and Finbyz Tech Corporate family.

Information covered by this Privacy Policy

This privacy policy covers personal information, including any information we collect, use and share from you, as described further below. This privacy policy applies to all websites in the Finbyz Tech corporate family, our products and services, and our mobile applications (collectively, the "Services"). This privacy policy does not cover how our Users may use or share data that they collect using our services.

When you use any of our product or Service, your personal information will be collected, used, and shared consistent with the provisions of this privacy policy as well as the following agreements/contracts related to particular products and services offered by Finbyz Tech.

• Information we collect from you

  • Personal identification information

    We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

  • Non-personal identification information

    We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider's utilized and other similar information.

  • Web browser cookies

    Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

  • Finbyz Tech's Business Products

    We create apps, services, features, APIs, software, or website that enable businesses to interact with users of our products and services ("Business Products"). Partners (the "data controllers") may submit personal information about their customers to us using our Business Products. While Partners decide what information to submit, it typically includes things like customer phone numbers and other information under the Partner's control. For more information, customers may contact the relevant Partner. We process these personal data provided by Partners to provide Business Products in accordance with the terms applicable to the relevant Business Product and otherwise with the Partners' instructions.

• How we use collected Information

  Finbyz Tech may collect and use Users information for the following purposes

  • We may process data about your use of our website and services ("usage data"). The usage data may include but not limited to your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.
  • We may process your account data ("account data"). The account data may include your name and email address. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and business.
  • We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, your organization name, address, telephone number, email address, profile pictures, gender, and date of birth. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is your consent.
  • We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include logs, usage reports, services used, date and time stamps of the service usage, telephone numbers. The source of the service data is the usage of our service and website. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases, improving our services, developing new services, measuring performance and communicating with you. The legal basis for this processing is your consent.
  • We may process information contained in any enquiry you submit to us regarding our products and services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is your consent.
  • We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with you.
  • We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
  • We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
  • We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business, products and services against risks.
  • In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, and/or in order to protect your vital interests or the vital interests of another natural person.
  • In addition to the above, we may process the data collected for the protection of our users and public at large. We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Finbyz Tech, our users, or the public.
  • In addition to the above, we may process the data collected for the purpose of analytics and measurement to understand how our services are used and for ensuring that our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we also use your information to make improvements to our services.

• Security

  The transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification.

  When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Transport Layer Security (TLS) protocol.

• How we protect your information

  We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

  Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

• Third party websites

  Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

• Unauthorized Accounts

  If an account or profile was created without your knowledge or authorization, please contact customer support at the brand on which the account or profile is located to request removal of the account or profile.

• Retention of Personal Information

  We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

  Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

• WhatsApp & Usage Policy

  • The Customer shall adhere to all the terms & conditions set by WhatsApp at all times. WhatsApp may update WhatsApp Business Policy without notice; by continuing to use the WhatsApp Business Products after such change, the Customer consents to such changes. https://www.whatsapp.com/legal/business-policy/

  • The Customer is not in violation of the WhatsApp Commerce Policy and is not in any of the restricted industries. https://www.whatsapp.com/legal/commerce-policy/

  • WhatsApp may add limits to businesses on the number of messages to send per day. All Customers must adhere to this Messaging Limit (https://developers.facebook.com/docs/whatsapp/api/rate-limits)

  • WhatsApp has the absolute discretion to review, approve or reject any Message Templates (as defined in WhatsApp documentations) at any time.

  • Customer agrees to ensure full compliance with WhatsApp Policies regarding sending of messages

  • WhatsApp does not offer a way to be notified when a user has blocked your sender, or to retrieve a list of users who have blocked you.

  • Any violation of these WhatsApp policies may lead to suspension of the number by WhatsApp.

  • WhatsApp has absolute discretion to limit or remove Customer’s access to or use of the WhatsApp Business Products if Customer receives excessive negative feedback, causes harm to WhatsApp or WhatsApp’s users, or violates or encourages others to violate our terms or policies, as determined by WhatsApp in our sole discretion. If WhatsApp terminates your account for violations of relevant WhatsApp Business terms or policies, WhatsApp may prohibit Customer and Customer organization from all future use of WhatsApp products.

  • Finbyz Tech shall take no responsibility in case of any such violations. Any additional charges arising due to this shall be borne by the Customer.

  • Once registered on finbyz.tech, Customers cannot reuse the WhatsApp number on WhatsApp Business App or WhatsApp mobile app. The Customer owns the phone number.

• WhatsApp Message Policy

  WhatsApp can change acceptable types of messages and associated guidelines at their sole discretion. The customer can only initiate chats when you are sending a transactional notice or using approved messages Templates (as described in the WhatsApp documentation) and subject to the any applicable price

  • All Message Templates must be in compliance with WhatsApp's guidelines and be used for the intended function. WhatsApp is able to approve, review and deny the submission of any Message Template at any time. The user acknowledges they are accountable for the variable cost for Message Templates which are charged by Finbyz.

  • If a person starts a conversation with an individual Customer, you are able to keep the conversation going via WhatsApp during up to 24 hours following the last message that was sent to you by the person for free ("Customer Service Window"). In addition, outside of the Customer Service Window, Customer may only send messages through approved Message Templates which is why Finbyz will invoice and charge Customer at the rate applicable.

  • Customers can use automation in responding to inquiries to the Customer Service Window, but must also be able to provide quick, clear and clear escalation routes for human representatives.

• Our policy towards children

  Finbyz Tech Services are not directed to individuals under 18. We do not knowingly collect Personal Information from children under 18. If we become aware that a child under 18 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact our Support Services at support@finbyz.tech

• Your rights

  • In this Section, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

  • Your principal rights under data protection law are:

    1. the right to access.

    2. the right to rectification.

    3. the right to erasure.

    4. the right to restrict processing.

    5. the right to object to processing.

    6. the right to data portability.

    7. the right to complain to a supervisory authority.

    8. the right to withdraw consent.

  • To the extent that the legal basis for our processing of your personal data is

    Your consent; or that the processing is necessary for the performance of a contract to which you are party with us or with our partners to whom we are providing services as a processor or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

  • If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

  • To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

  • You may exercise any of your rights in relation to your personal data by written notice to us at support@finbyz.tech

• Changes to this privacy policy

  • We may update this policy at its discretion from time to time by publishing a new version on our website

  • You should check this page occasionally to ensure you are happy with any changes to this policy. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

  • We may notify you of significant changes to this policy by email or through the private messaging system on our website.

• Your acceptance of these terms

  By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

• Complaints or inquiry

  If you have any questions or complaints about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: support@finbyz.tech

• Data protection officer

  Our data protection officer can be contacted at info@finbyz.tech